Frequently Asked Questions

Your Plumbing Questions Answered

If you have any questions or concerns, don’t hesitate to check our FAQs; we’re here to provide you with the information you need

In the event of a burst pipe or severe water leak, the first step is to immediately turn off the main water supply to your property. This will help prevent further water damage. Next, contact a licensed emergency plumber who can quickly assess the situation and carry out the necessary repairs.

If your toilet is overflowing, quickly lift the tank lid and close the flapper valve to stop the flow of water into the bowl. This will prevent the toilet from overflowing further. Use a plunger to attempt clearing the blockage. If the problem persists, seek assistance from an emergency plumber to resolve the issue.

If you detect a gas odor near your water heater, it’s crucial to act quickly. Turn off the gas supply to the water heater immediately, and leave the area to a well-ventilated space. Avoid using any electrical devices or open flames. Contact a licensed gas engineer or emergency plumber to inspect and repair the gas leak as soon as possible.

For a blocked drain, you can try using a plunger to clear the clog. Ensure there is enough water to cover the plunger and create a seal. Push and pull the plunger vigorously to dislodge the blockage. Avoid using chemical drain cleaners, as they may cause damage to pipes and are harmful to the environment.

If you suspect frozen pipes, turn off the water supply to the affected area and avoid using electrical appliances or open flames near the pipes. You can use a hairdryer, heating pad, or towels soaked in warm water to gently thaw the pipes. Do not use excessive heat, as it may cause pipes to burst. If the situation worsens or you are unable to thaw the pipes, contact an emergency plumber for professional assistance.

Your boiler Questions Answered

Here are five frequently asked questions (FAQs) about boiler repairs along with their answers:

Common signs that your boiler may need repair include irregular heating, strange noises, leaks, a sudden increase in energy bills, and frequent cycling on and off. If you notice any of these issues, it’s best to contact a qualified engineer for a thorough inspection and diagnosis.

Boiler repairs should only be carried out by qualified Gas Safe registered engineers. Attempting to repair your boiler yourself can be dangerous and may void your warranty. It’s essential to leave boiler repairs to professionals who have the knowledge, experience, and equipment to handle the task safely and effectively.

The duration of a boiler repair can vary depending on the nature of the problem and the availability of parts. In most cases, boiler repairs can be completed within a few hours to a day. However, more complex issues may take longer. A qualified engineer will assess the problem and provide an estimated repair timeline.

If your boiler is leaking, it’s crucial to turn off the power supply and water to the boiler immediately. Leaks can be caused by various issues, including faulty seals or pressure valve problems. Contact a professional boiler engineer as soon as possible to diagnose the cause of the leak and carry out the necessary repairs.

Yes, regular boiler maintenance is essential to prevent unexpected breakdowns and costly repairs. Scheduled maintenance by a qualified engineer can identify potential issues early on, improve boiler efficiency, and ensure the safe operation of your heating system.

Your Drainage Questions Answered

Check out same FAQs to help you with the most common drainage issues. Should any these become an issue, don’t hesistate to contact us

Common signs of a blocked drain include slow drainage, gurgling sounds from sinks or toilets, foul odours, water pooling around drains, and recurrent clogs.

To prevent blocked drains, avoid disposing of grease, oil, or food scraps down the sink, use drain guards to catch hair and debris, and refrain from flushing non-flushable items down the toilet. Regularly cleaning drains and scheduling professional maintenance can also help prevent blockages.

If you have a clogged drain, avoid using chemical drain cleaners as they may cause further damage. Instead, try using a plunger or a drain snake to dislodge the blockage. If the problem persists, it’s best to contact a professional drainage specialist for a thorough inspection and safe resolution.

Foul odours emanating from drains can indicate organic matter buildup or stagnant water within the drainage system. This could be due to food waste, grease, or other debris caught in the pipes. A drainage specialist can assess the issue, clean the drains, and recommend appropriate solutions.

Yes, tree roots can infiltrate drainage pipes through small cracks or joints, causing blockages and restricting the flow of water. If you suspect tree roots are affecting your drainage system, seeking professional assistance to clear the roots and inspect for any damage is crucial.

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